Terms of Service

Axo is a marketplace that allows individuals ("Creators") to receive paid questions from other users ("Buyers").

Axo provides the technology platform that facilitates communication and payment processing. Axo is not a party to the advice, information, opinions, or services exchanged between Buyers and Creators. Creators are solely responsible for the content of their responses.

You must be at least 18 years old to use Axo.

By using the Service, you represent that:

• you are legally able to enter into these Terms;
• the information you provide is accurate;
• you will comply with all applicable laws.

Creators must create an account and are responsible for maintaining accurate account information and keeping login credentials secure. Notify us at hello@maglabs.llc if you suspect unauthorized use of your account.

Buyers may use the Service without creating an account. Buyer conversations are linked to the email address provided at checkout. You are responsible for providing an email address you own and control; anyone with access to that email may be able to view the associated conversation.

Creators are independent users of the platform and are not employees, agents, or representatives of Axo.

Buyers agree to:

• submit lawful questions;
• avoid harassment or abusive conduct;
• avoid requesting illegal or prohibited advice;
• refrain from attempting to circumvent Axo by requesting off-platform payments.

Questions should be reasonably related to the Creator's expertise.

Buyers may choose to ask a question anonymously. Anonymity hides the Buyer's identity from the Creator only. As described in our Privacy Policy, Axo still collects and retains the Buyer's email address and transaction details for receipts, notifications, refunds, security, and legal compliance.

No user may attempt to identify, unmask, contact, or solicit the identity of an anonymous Buyer, whether through the Service or outside it.

Payments are processed securely by Stripe. Axo does not collect or store full payment card numbers.

When a Buyer submits a paid question:

• payment is collected immediately and held by Stripe pending the Creator's response, in accordance with Axo's payout policies;
• applicable platform fees are deducted before Creator payout.

Creators authorize Axo and Stripe to process payouts according to the pricing and payout settings on the platform.

A Buyer is eligible for an automatic refund if:

• the Creator does not respond to the initial paid question within the response period displayed by Axo;
• Axo determines a payment error occurred.

Refunds are not provided solely because:

• a Buyer dislikes a Creator's opinion;
• the response was not what the Buyer hoped to receive;
• the Buyer changes their mind after purchasing.

Axo reserves the right to issue refunds when necessary to resolve fraud, abuse, duplicate payments, or platform errors.

Creators retain ownership of the content they submit. By posting content on Axo, Creators grant Axo a non-exclusive, worldwide, royalty-free license to host, display, reproduce, distribute, and transmit their content solely for providing and improving the Service, and — for public profile content only (display name, username, title, bio, profile images, suggested questions, and pricing) — for promoting the Service. Private questions and answers are never used for promotion.

Creators represent that they own or have permission to publish all uploaded content.

You agree not to:

• violate any law;
• impersonate another person (a Buyer's use of the anonymous option is not impersonation);
• attempt to identify, unmask, or contact an anonymous Buyer;
• publish, threaten to publish, or share another person's private messages or personal information ("doxxing");
• post or transmit content that sexualizes, exploits, or endangers minors, or solicit any such content;
• upload malicious software;
• attempt to hack or disrupt the Service;
• scrape or harvest data without permission;
• interfere with other users;
• post defamatory, obscene, threatening, or unlawful content;
• attempt to bypass Axo's payment system;
• use automated systems to abuse the platform.

Axo may suspend or terminate accounts engaging in prohibited conduct, cancel related transactions, and report unlawful conduct to law enforcement.

Creators may discuss topics including business, fitness, travel, investing, technology, education, or other subjects. Unless explicitly stated otherwise, Creator responses are provided for general informational purposes only.

Creator responses do not constitute professional legal, medical, financial, tax, investment, accounting, or other licensed professional advice, and no professional-client relationship is created through the Service. Buyers are solely responsible for evaluating any information received through the Service.

Axo does not:

• guarantee the quality of Creator responses;
• endorse any Creator;
• verify every claim made by Creators;
• guarantee any outcome resulting from information provided.

Any interaction between Buyers and Creators is solely between those users.

If you believe content on the Service infringes your copyright, send a notice to hello@maglabs.llc that complies with the Digital Millennium Copyright Act (17 U.S.C. § 512), including: (a) identification of the copyrighted work; (b) identification and location of the allegedly infringing material; (c) your contact information; (d) a statement that you have a good-faith belief the use is not authorized; (e) a statement, under penalty of perjury, that the notice is accurate and you are the owner or authorized to act for the owner; and (f) your physical or electronic signature.

We may remove allegedly infringing material and will terminate the accounts of repeat infringers in appropriate circumstances.

We may suspend or terminate accounts that:

• violate these Terms;
• engage in fraud;
• abuse refunds;
• misuse payments;
• create legal or security risks;
• interfere with the operation of the Service.

We may also remove content that violates these Terms.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MAG LABS LLC, ITS OWNERS, EMPLOYEES, AFFILIATES, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF THE SERVICE SHALL NOT EXCEED THE GREATER OF:

• THE AMOUNT YOU PAID AXO DURING THE TWELVE (12) MONTHS BEFORE THE CLAIM, OR
• ONE HUNDRED U.S. DOLLARS ($100).

Some jurisdictions do not allow certain limitations, so portions of this section may not apply to you.

You agree to defend, indemnify, and hold harmless MAG LABS LLC and its affiliates from claims, liabilities, damages, losses, and expenses arising from:

• your use of the Service;
• your content;
• your violation of these Terms;
• your violation of another person's rights.

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets, in which case they will bind the successor.

Our failure to enforce any provision of these Terms is not a waiver of our right to enforce it later.

Sections that by their nature should survive termination — including Sections 6, 10, 11, 13–16, and 19–25 — will survive.

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.